Supplement Factory is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Supplement Factory may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2012.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the business address.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
How we use your information following application for an account or when a purchase is made
We will store and process your information on our computers and in any other way. By “your information” We mean personal and financial information We (a) obtain from you or from third parties, such as credit reference agencies (who may search the Electoral Register), fraud prevention agencies or other organisations when you apply for an account or any other product or service or which you or they give to us at any other time.
We will use your information to manage your account(s), give you statements and provide our services, for assessment and analysis (including credit and/or behaviour scoring, market and product analysis), and to develop and improve our services to you and other customers and protect our interests.
We will use your information to inform you by letter, telephone or computer about products and services which may be of interest to you.
If you don’t want to receive details of products and services from Supplement Factory, you must write to Unit 5, Javelin Enterprise Park, Javelin Way, Ashford, Kent, TN24 8DE.
We use credit reference agencies and fraud prevention agencies to:
- make enquiries when you ask for any lending products, or to assist us in managing your account, for example, if We wish to consider changing your credit limit, or offering you other products, now or in the future;
- share information:
- about you and how you manage your accounts;
- if you give us false or inaccurate information or We suspect fraud.
Credit reference agencies keep a record of our enquiries and may record, use and give out information We give them to other lenders, insurers and other organisations. If false or inaccurate information is provided and fraud is suspected, details will be passed to fraud prevention and credit reference agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent and detect fraud, crime and money laundering and other crimes. Examples of circumstances when We would share your information or information relating to your partner or other members of your household include: checking details on applications for credit and credit related or other facilities, managing credit and credit-related accounts and facilities, recovering debt, checking details on proposals and, checking details of job applicants and employees. The information recorded by fraud prevention agencies may be accessed and used by organisations in the UK and in other countries.
We may give information about you and how you manage your account to the following:
- people who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential;
- anyone to whom We transfer or may transfer our rights and duties under this agreement;
- We may also give out information about you if We have a duty to do so or if the law allows us to do so.
Otherwise, We will keep information about you confidential.
If We transfer your information to a service provider or agent in another country, We will make sure that the service provider or agent agrees to apply the same levels of protection as We are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.
How long will we keep your personal information on file?
We will not keep your information for longer than is necessary and will take steps to ensure that it is kept up to date. You have a right under the Data Protection Act 1998 to ask what information We hold about you. You can do this by writing to us at Supplement Factory C/O Forza Industries Ltd, Unit 5, Javelin Enterprise Park, Javelin Way, Ashford, Kent, TN24 8DE.
Please remember that Internet communications are not secure unless the data being sent is encrypted. We cannot accept any responsibility for unauthorised access by a third party or the corruption of data sent to us.
Supplement Factory Ltd is registered with the Information Commissioner’s Office as a Data Controller under Registration Number Z3079364.